Terms and Conditions

Last updated: [7/22/2026]

These Terms and Conditions govern the rental of vehicles from V&H Rental LLC, doing business as Jeep Adventures Puerto Rico. By completing a reservation, signing the Rental Record, or taking possession of a Vehicle, you agree to be bound by these terms.

Definitions

“Agreement” means all terms and conditions in the rental record (“Rental Record”), these Terms and Conditions, and any additional documents you sign or we provide at the time of rental, electronically or otherwise.

“Renter,” “you,” or “your” means each person signing this Agreement, each Authorized Driver, and every person or organization to whom charges are billed by us at its or the Renter’s direction.

“We,” “our,” or “us” means V&H Rental LLC, doing business as Jeep Adventures Puerto Rico.

“Authorized Driver” means (a) the Renter; (b) any additional driver listed by us on this Agreement; and (c) any other person defined as an “authorized driver” under applicable law. Each Authorized Driver must have a valid operator’s license and be at least twenty-one (21) years of age.

“Vehicle” means the automobile or truck identified in this Agreement and any vehicle we substitute for it, and all its tires, tools, accessories, equipment, keys, and documents provided inside the vehicle at the time of rental.

“Physical Damage” means damage to or loss of the Vehicle resulting from, but not limited to, collision, theft, vandalism, acts of nature, riots or other civil disturbances, hail, flood, fire, or any other loss not caused by collision.

“Loss of Use” means the loss of our ability to use the Vehicle for our purposes because of Vehicle damage or loss, including, without limitation, use for rent, display for rent and/or sale, opportunity to upgrade or sell, or transportation of employees.

“Diminution of Value” means the difference between the fair market value of the Vehicle before damage or loss and its value after repairs as calculated by a third-party estimate obtained by us or on our behalf.

“Charges” means the fees and charges that are incurred under this Agreement.

“Vehicle License Fee,” “Vehicle Licensing,” “Vehicle License Prop Tax,” “Vehicle License Cost Recovery Fee,” or “Motor Vehicle Tax” means a vehicle license cost recovery fee based on our estimated average per day per vehicle portion of our total annual vehicle licensing, titling, and registration costs, or as otherwise defined under applicable law.

1. Rental; Indemnity; Personal Property; Warranties

Only Authorized Drivers may use the Vehicle. Authorized Drivers include only those individuals named in the Rental Agreement or permitted by applicable law.

We may repossess the Vehicle at your expense without notice to you if the Vehicle is abandoned or used in violation of law or of this Agreement.

You agree to indemnify us, defend us, and hold us harmless from all judgments, claims, liability, costs, and attorney fees we incur resulting from, or arising out of, this rental and your use of the Vehicle or Optional Equipment.

You release us, our agents, and our employees from all claims for loss of or damage to your personal property or that of another person that we received, handled, or stored, or that was left or carried in or on the Vehicle or in any service vehicle or in our offices, whether or not the loss or damage was caused by our negligence or was otherwise our responsibility.

We make no warranties, express, implied, or apparent, regarding the Vehicle, no warranty of merchantability, and no warranty that the Vehicle is fit for a particular purpose. In no event shall we be liable to you for any indirect, special, or consequential damages related directly or indirectly to any alleged breach by us of this Agreement.

2. Reservations and Eligibility

All reservations are made online. A reservation is not confirmed until payment is received.

The minimum age to rent is twenty-one (21). Renters under the age of twenty-five (25) are subject to a one-time young driver fee of $75.00. All drivers must present a valid driver’s license at the time of pickup.

Additional drivers may be added at no charge during the reservation process. Each additional driver must meet the same license and age requirements and must be listed on the Agreement.

One-day rentals are not offered. The minimum rental period is two (2) days.

Unlimited mileage is generally included. Any applicable mileage limitation and per-mile rate will be stated on the Rental Record.

3. Condition and Return of Vehicle

The rental of this Vehicle constitutes a “bailment,” meaning that the use of the Vehicle is for the Renter’s own benefit.

The Vehicle must be returned to our rental office or other location we specify on the date and time noted in this Agreement and in the same condition received, except for ordinary wear.

Our determination of the condition of the Vehicle is subject to a final inspection for damage which may occur in our facilities after drop-off, whether or not the Vehicle is checked in by an employee and whether or not such damage is immediately recognizable or hidden. This also means that if the Vehicle is returned after closing hours, the Renter’s responsibility for damages under this Agreement continues until the final inspection, even if the damage occurred after the Vehicle was returned.

To extend the rental, the Renter must contact our rental office before the due-in date listed in this Agreement. All Charges may continue to accrue until the return location opens for business.

Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval. The Renter must check and maintain all fluid levels and return the Vehicle with at least the same amount of fuel as when rented.

Return locations:

• Our location (2026 Calle Loiza, San Juan, PR 00911): the Vehicle must be parked inside our lot. Complete the return form on arrival.
• Luis Munoz Marin International Airport (SJU): park on level 3 or 4, leave the keys and parking ticket inside the center compartment, and follow the link sent to you by SMS.
• Hotel or Airbnb: we will contact you to arrange recovery.

4. Responsibility for Damage or Loss

You must report all damage to us, and all accidents to us and to the police, as soon as you discover them and are safely out of danger. You must complete our incident report form and provide us with a legible copy of any service of process, pleading, or notice of any kind related to an accident or other incident involving the Vehicle. Any failure to report all damage by completing an incident report, or to report all accidents of any size to us and to the police as soon as they occur, will be a material breach of this Agreement and may invalidate coverage.

Basic Insurance, described in Section 6, covers the rented Vehicle subject to the terms, conditions, and exclusions of this Agreement. Subject to the law of the jurisdiction where the Vehicle was rented, you may be held responsible for:

1. Damage or loss that is excluded from coverage under this Agreement;
2. Damage or loss arising from any Prohibited Use listed in Section 5;
3. Damage or loss arising from any material breach of this Agreement;
4. The deductible of $450.00 described in Section 6;
5. If we determine that the Vehicle is a total loss, the full fair retail market value of the Vehicle, less salvage;
6. If we determine that the Vehicle is repairable, either (i) the difference between the value of the Vehicle immediately before the damage and its value immediately after the damage, or (ii) the reasonable estimated retail value or actual cost of repair plus Diminution of Value;
7. Loss of Use, measured by multiplying the daily rental rate noted on this Agreement by the actual or estimated number of days from the date the Vehicle is damaged until it is replaced or repaired. You agree this represents a reasonable estimate of Loss of Use damages and not a penalty. Loss of Use is payable regardless of fleet utilization, whether we had other vehicles in our fleet to rent, whether the Vehicle would have been used but for the damage, and regardless of whether we suffered lost profits as a result of the damage; and
8. An administrative fee, calculated based on the damage, which you agree is reasonable.

Liability for damage or injury caused to third parties depends on whether Extended Coverage Insurance was purchased or, if not, on the Renter’s own insurance. See Sections 6 and 7.

5. Prohibited Uses

The following uses of the Vehicle are prohibited and constitute material breaches of this Agreement. The Vehicle shall not be used:

1. By anyone who is not an Authorized Driver, or by anyone whose driving license is suspended in any jurisdiction;
2. By anyone under the influence of drugs or alcohol;
3. By anyone who obtained the Vehicle or extended the rental by giving us false, fraudulent, or misleading information;
4. In furtherance of any illegal purpose or under any circumstance that would constitute a felony or other violation of law, other than a minor traffic violation;
5. To carry persons or property for hire;
6. To push or tow anything;
7. In any race, speed test, or contest;
8. To teach anyone to drive;
9. To carry dangerous or hazardous items or illegal material;
10. Outside the United States or Canada, unless that use is specifically authorized in this Agreement. The Vehicle may not be taken into Mexico under any circumstances;
11. On unpaved roads;
12. To transport more persons than the Vehicle has seat belts, or to carry persons outside the passenger compartment;
13. To transport children without approved child safety seats as required by law;
14. When the odometer has been tampered with or disconnected;
15. When it is reasonable for you to know that further operation would damage the Vehicle;
16. With inadequately secured cargo;
17. Where applicable, by anyone who lacks experience operating a manual transmission;
18. In connection with a willful, wanton, or reckless act;
19. By anyone who is sending or reading an electronic message, including text (SMS) messages or emails, while operating the Vehicle; or
20. For off-roading on trails that can damage or place the Vehicle at risk in any way.

Smoking in the Vehicle is also prohibited. See Section 14.

ANY PROHIBITED USE OF THE VEHICLE VIOLATES THIS AGREEMENT AND SHALL INVALIDATE ANY COVERAGE PRODUCT, WHERE PERMITTED BY LAW.

For purposes of this Agreement, in addition to any applicable local statutory definition, a “willful,” “wanton,” or “reckless” act shall also include, but not be limited to: (1) the use of unauthorized equipment on or in the Vehicle; and (2) aiding in the theft of the Vehicle, or failing to safeguard the keys where the Vehicle is subsequently stolen or vandalized.

6. Insurance and Coverage

Basic Insurance is mandatory for all rentals and is charged at $24.99 per day. It covers the rented Vehicle subject to the terms, conditions, and exclusions of this Agreement.

Basic Insurance carries a deductible of $450.00. This deductible is secured by an authorization hold placed on your payment card at the time of pickup, as described in Section 9. If the Vehicle is returned with no damage and no pending charges, the hold is released following final inspection.

Basic Insurance cannot be waived, declined, or removed, including where the Renter holds personal automobile insurance or credit card rental coverage.

Extended Coverage Insurance is optional and is charged at $15.99 per day. It adds coverage for damage or injury caused to other persons or property.

If you do not purchase Extended Coverage Insurance, you must rely on your own insurance for third-party liability. You should confirm with your insurer that such coverage applies to a rental in Puerto Rico.

You agree that it is your responsibility to know and understand what insurance coverage you have or elect to purchase for this rental.

7. Responsibility to Others; Handling Accidents and Incidents

You are responsible for all injury, damage, or loss you cause to yourself and others, including any passengers.

We are not responsible for injury or damage you cause to others and will provide no coverage for any such injury, damage, or loss unless required by law, or unless you elect to purchase Extended Coverage Insurance at the time of rental.

Your liability insurance coverage must provide at least the minimum limits of coverage required by the financial responsibility laws of the jurisdiction where the loss occurs.

If we are required to pay any amount to injured or damaged parties, we expressly reserve the right to subrogate against you for recovery of such payment.

In the event of an accident or incident, you must: (a) report all damage to us, and all accidents to us and to the police, as soon as you discover them and are safely out of danger; (b) complete our incident report form; and (c) provide us with a legible copy of any service of process, pleading, or notice of any kind related to the accident or incident.

8. Payment and Charges

You permit us to reserve or set aside against your payment card at the time of rental a reasonable amount in addition to the estimated total charges. We may use the reserve to pay all Charges. We will authorize the release of any excess reserve upon completion of your rental. Your payment card issuer’s rules will apply to your credit line or account being credited for the excess, and funds may not be immediately released by your card issuer.

You will pay us at or before the conclusion of this rental, or upon demand, all Charges, including without limitation:

8.1 Mandatory charges

1. Time charge as shown on the Rental Record;
2. Mileage charges, including charges for extra miles, based on the per-mile rate specified on the Rental Record;
3. Mileage charge based on our experience if the odometer is altered;
4. Basic Insurance at $24.99 per day;
5. Tolls Fee at $12.00 per day;
6. Young driver fee of $75.00 for Renters under the age of twenty-five (25);
7. Applicable taxes, surcharges, airport facility fees, and airport concession recovery fees.

8.2 Optional products and services

15. Extended Coverage Insurance at $15.99 per day;
16. Prepaid Fuel at $45.00;
17. Beach and camping equipment, charged once per rental: cooler $25.00, surf board $40.00, camping tent $40.00, wireless speakers $35.00, beach chair $20.00, car seat $45.00;
18. Delivery and recovery services as described in Section 12.

8.3 Conditional charges

65. Fuel and a refueling fee of $65.00 if you return the Vehicle with less fuel than when rented and Prepaid Fuel was not purchased;
66. A cleaning fee of $65.00 if the Vehicle is returned substantially less clean than when rented or is returned with mud. An additional fee may apply if mud is present in the engine compartment;
67. A smoking fee of $350.00 if there is evidence of smoking in the Vehicle;
68. Tolls and Violations as described in Sections 10 and 11;
69. Expenses we incur locating and recovering the Vehicle if you fail to return it or if we repossess it under the terms of this Agreement;
70. Costs, including pre- and post-judgment attorney fees, we incur collecting payment from you or otherwise enforcing or defending our rights under this Agreement;
71. Towing, storage charges, forfeitures, court costs, penalties, and all other costs we incur resulting from your use of the Vehicle;
72. A surcharge if you return the Vehicle to a location other than the location where you rented it, or if you do not return it on the date and time due. You may be charged the standard rates for each day after the due-in date noted on this Agreement;
73. Replacement cost of lost or damaged parts, keys, and supplies;
74. If applicable, a redemption fee if you present a reward certificate, coupon, or voucher associated with a loyalty program.

All Charges are subject to a final audit. If errors are found, you authorize us to correct the Charges with your payment card issuer.

We accept all major credit cards, PayPal, Apple Pay, and cryptocurrency.

9. Security Deposit

A security deposit of $450.00 is required for all rentals. This amount is the deductible under Basic Insurance described in Section 6.

The deposit is secured by an authorization hold placed on your payment card at the time of pickup, as part of the self-check-in process. It is not a withdrawal, and you will not see funds debited from your account.

If the Vehicle is returned with no damage, no pending charges, the same fuel level as at pickup, and in normal condition of cleanliness, the hold is released following final inspection. The timing of the release is determined by your card issuer.

You may use a payment card for the deposit different from the one used for the reservation.

10. Tolls Fee

The Tolls Fee is $12.00 per day and is mandatory for all rentals. This is a flat rate covering toll usage during the rental period.

No additional toll charges are billed after the rental, regardless of how many toll roads are used and regardless of the total amount of tolls incurred.

Vehicles are equipped with active electronic toll service, so you do not need to stop at toll booths or carry cash or cards for toll payment.

11. Responsibility for Traffic Violations and Other Charges

You are responsible for paying charging authorities directly all parking citations, photo enforcement fees, fines for toll evasion, and other fines, fees, and penalties (each a “Violation”) assessed against you, us, or the Vehicle during this rental.

Violations are issued against the Vehicle’s license plate. If we are notified by charging authorities that we may be responsible for payment of a Violation, you authorize us to release your rental and payment card information to charging authorities or other relevant parties for processing and billing purposes.

If we pay a Violation on your behalf, you authorize us to charge the amount paid plus a fixed administrative fee of $75.00 per Violation to the payment card you used to pay for this rental.

Please note that Violations may take four (4) to eight (8) weeks to appear on the card you used to pay for your rental, due to agency notification timelines.

12. Pickup, Return, Delivery, and Recovery

Our location is 2026 Calle Loiza, San Juan, PR 00911. Pickup and return at our location carry no additional fee. We are open daily from 9:00 AM to 9:00 PM Atlantic Standard Time.

Delivery and recovery are billed per service. Delivery and recovery are separate services and each is charged in full.

For airport pickups, we contact you by SMS approximately two hours before your scheduled arrival with meeting details. Curbside pickup takes place at pole 19. If the Vehicle is located in the public parking lot, we will provide the level and section. Upon arrival, use the link provided by SMS to complete self-check-in and access the Vehicle.

Locations not listed above may be served on a case-by-case basis. Contact us at rental@jeepadventurespr.com to inquire.

13. Fuel

You must return the Vehicle with at least the same amount of fuel as when rented. If the Vehicle is returned with less fuel, a refueling charge of $65.00 applies.

Alternatively, Prepaid Fuel may be purchased at the time of reservation for $45.00, in which case the Vehicle may be returned without refueling.

14. Smoking Inside Our Vehicles

We strictly prohibit smoking of any kind inside our Vehicles. In the event that we detect any smoking odor or evidence of smoking, a fee of $350.00 will be charged to the credit card on file.

15. Personal Information and Communications

You agree that we may disclose personally identifiable information about you to applicable law enforcement agencies or to other third parties in connection with the enforcement of our rights under this Agreement. Questions regarding privacy should be directed to the location where you rented the Vehicle.

You agree that, in order for us to service or otherwise administer our account or to recover any amounts you may owe, we or any assignee or collection agency of our choosing may contact you by telephone at any telephone number associated with your account, including wireless telephone numbers, which could result in additional charges to you. We, our assignee, or any collection agency of our choosing may also contact you by sending text messages or emails using any email address you provide to us. Methods of contact may include the use of pre-recorded or artificial voice messages and automatic dialing devices, as applicable.

16. Assumption of Risk and Waiver

By participating in Jeep Adventures PR (V&H Rental LLC), I acknowledge that I am fully aware of the associated risks and hazards involved in driving a Jeep. I understand that I am voluntarily assuming all risks of injuries, including death, as well as risks of damage or loss of property that may occur as a result of my participation in this program.

I certify that I do not have any physical disabilities, impairments, or chemical dependencies that may limit my ability to participate in this activity. I also confirm that I have no major medical health issues.

For myself, my heirs, successors, and assignees, I hereby release, discharge, and waive any and all liability claims against Jeep Adventures PR (V&H Rental LLC), its officers, agents, representatives, and employees for any injury, trauma, damage, expense, disability, or death, as well as for any damage to or loss of property that may arise from or be attributed to my participation in this program. This waiver includes all claims of liability that may occur while traveling to or from the designated pick-up and drop-off location.

I agree to comply with all rules and regulations of this program, and I acknowledge that this Informed Consent and Waiver Agreement will be governed by the laws of Puerto Rico.

I am twenty-one (21) years of age or older, competent, and legally able to submit this consent, release, and waiver. By submitting my reservation, I confirm that I have read and fully understand all the provisions stated herein and agree to be bound by them.

17. Cancellations, No-Shows, and Early Returns

Cancellations, no-shows, refund eligibility, exceptions for flight delays and lost baggage, and early returns are governed by our Cancellation Policy, which is incorporated into this Agreement by reference and available at jeepadventurespr.com/cancellation-policy/.

In summary: reservations booked 25 hours or more before the trip start may be cancelled free of charge until 24 hours before the trip start. Reservations booked less than 25 hours before the trip start may be cancelled free of charge within one hour of booking. Cancellations after the free period are charged 100% of the trip price. Failure to appear within two (2) hours of the scheduled start time constitutes a no-show, and no refund is issued. Early returns are not refunded.

18. Miscellaneous

No term of this Agreement can be waived or modified except by a writing that we have signed. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void.

A waiver by us of any breach of this Agreement is not a waiver of any additional breach or a waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you, or our failure, refusal, or neglect to exercise any of our rights under this Agreement, does not constitute a waiver of any other provision of this Agreement.

You waive all recourse against us for any criminal reports or prosecutions that we bring against you arising out of your breach of this Agreement.

Unless prohibited by law, you release us from all liability for consequential, special, or punitive damages in connection with this rental or the reservation of a vehicle.

This Agreement will be governed by the substantive law of the jurisdiction where the rental commences, without giving effect to the choice of law rules thereof, and you irrevocably and unconditionally consent and submit to the nonexclusive jurisdiction of the courts located in that jurisdiction.

If any provision of this Agreement is deemed void or unenforceable, the remaining provisions shall remain valid and enforceable.

YOU AND WE EACH IRREVOCABLY WAIVE ALL RIGHTS TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED UNDER THIS AGREEMENT.

19. Data Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the Jeep Rental in Puerto Rico Alexa Voice skill and Google Action, the jeepadventurespr.com site, and V&H Rental LLC locations, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to V&H Rental LLC include https://jeepadventurespr.com, the Jeep Rental in Puerto Rico Alexa Skill and Google Action, and V&H Rental. The Jeep Rental in Puerto Rico application and jeepadventurespr.com are reservation applications and sites. By using the V&H Rental applications and website, you consent to the data practices described in this statement.

Privacy Compliance Certification

V&H Rental has SSL certification.

Collection of Your Personal Information

In order to better provide you with products and services offered, V&H Rental may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• Email Address
• Phone Number

If you purchase V&H Rental’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstake or contest sponsored by one of our partners or us; (c) signing up for special offers from selected third parties; (d) sending us an email message; and (e) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services or products you have requested from us. We may also gather additional personal or non-personal information in the future.

Use of Your Personal Information

V&H Rental collects and uses your personal information to operate and deliver the services you have requested.

V&H Rental may also use your personally identifiable information to inform you of other products or services available from V&H Rental and its affiliates.

V&H Rental does not sell, rent, or lease its customer lists to third parties.

V&H Rental may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to V&H Rental, and they are required to maintain the confidentiality of your data.

V&H Rental may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on V&H Rental or the site; (b) protect and defend the rights or property of V&H Rental; or (c) act under exigent circumstances to protect the personal safety of users of V&H Rental, or the public.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal data was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, prosecute those responsible for that activity, or debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;
• Comply with applicable electronic communications privacy law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

V&H Rental does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

Email Communications

From time to time, V&H Rental may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, or other general communication.

If you would like to stop receiving marketing or promotional communications via email from V&H Rental, you may opt out of such communications by clicking the unsubscribe option in the email.

Changes to This Statement

V&H Rental reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application or website, or by updating any privacy information. Your continued use of the application or services available after such modifications will constitute your (a) acknowledgement of the modified Privacy Policy and (b) agreement to abide and be bound by that Policy.

20. Contact Information

V&H Rental welcomes your questions or comments regarding these Terms and Conditions or this Statement of Privacy.

V&H Rental LLC
d/b/a Jeep Adventures Puerto Rico
Rental location: 2026 Calle Loiza, San Juan, PR 00911
Corporate and privacy inquiries: 73 Calle Tapia, San Juan, PR 00911
Phone and text: 939-545-8870
Email: rental@jeepadventurespr.com
Hours: Monday through Sunday, 9:00 AM to 9:00 PM