Guests may cancel their trip through our site or mobile app, and the cancellation is effective immediately. Whether the guest received a full refund, a partial refund, or receives no refund depends on the circumstances. The total amount refunded will depend on when the guest cancels the trip, the length of the trip, and the trip type. The cancellation period is based on the vehicle’s time zone.
Total refund: Free cancellation period
Free cancellation period
FREE CANCELLATION PERIOD
25 hours or more before the trip start
Until 24 hours before the trip start
Less than 25 hours before the trip start
One hour after booking
Partial refund: Cancellations after the free cancellation period
If a guest fails to cancel and doesn’t show up for the trip within 30 minutes of its scheduled start time, it’s a guest no-show. If a guest has booked a trip in a jeeepadventurespr.com, has not canceled their trip, and does not show up for 12 hours after the trip’s scheduled start time, it’s a guest no-show. A guest who shows up to a trip with no license, an invalid license, or sends their additional driver in their place is also a guest no-show. Jeeps Adventure Puerto Rico will cancel guest no-show trips, and we’ll issue the guest a partial refund. Jeep Adventure Puerto Rico will be charging 20% of the trip price or a fee of 50 dollars if the price is less than the fee.
Exceptions to the guest refund amount for cancellations outside the free period and for no-shows may apply in the event of a flight delay, flight cancellation, lost baggage issue. When any of these events happen, please send us an email to jeepadventurespr.com or call us at 787 690 3682.
Guest trips are impacted by flight delays, flight cancellations, or lost baggage.
Flight delays or flight cancellations
If a guest’s flight is delayed or canceled, they must message their host to tell them and to request a trip modification for a new start time. Suppose Jeep Adventures Puerto Rico cannot or does not accommodate a new start time and the trip must be canceled. In that case, Jeep Adventures Puerto Rico will issue the guest a full refund if documentation is provided. Guests must notify the Jeep Adventures Puerto Rico of the flight delay or cancellation at least one hour before the scheduled trip start time. They must provide documentation, such as a screenshot from the airline mobile app or website, showing the flight issue. The guest must notify JAPR of a flight delay or cancellation within at least 24 hours of the trip’s scheduled start time to be eligible to benefit from this cancellation policy. If the guest’s flight is canceled/delayed more than three days before the trip start time, this policy does not apply.
Lost baggage delays
If the guest experiences a lost baggage delay, Jeep Adventures Puerto Rico will issue the guest a full refund if they’ve messaged their host and provided documentation. Specifically, they must notify their host no later than 30 minutes after the scheduled trip start, notify Turo of the lost baggage delay within 24 hours, and provide photo evidence of a baggage issue.